Rubnjeet Kaur
Financial Services Representative
Follow me:
6
Years of experience
Rubnjeet Kaur
About Me
My expert
areas
Skills
Retail Banking Products & Servicing
Mutual Funds & CSC Knowledge
Financial Needs Assessment & Product Alignment
Advice-Based Sales & Referral Generation
KYC Documentation & Compliance
Transaction Processing & Reconciliation
-
6
Years of Experience -
150
Transactions Processed Daily -
30
Monthly Product Conversions -
40
Customer Interactions Managed Daily
Education
Experience
Spice Symphony
Team Member | June 2025 – Present
-
Directed transaction processing across payment terminals and reconciled daily receipts within a 0.5% variance threshold.
-
Coordinated customer order fulfillment, reducing average wait times by 18% through workflow optimization.
-
Maintained inventory rotation, conducted quality inspections, and enforced sanitation procedures with full regulatory adherence.
Woodland Convenience Store
Cashier & Customer Service Associate | October 2025 – Present
-
Processed 150+ daily transactions with 99.5% accuracy while adhering to internal control standards.
-
Resolved customer inquiries with a 95% first-contact resolution rate.
-
Led end-of-shift reconciliation and deposit summaries, reducing discrepancies by 30%.
Rajdhani Sweets & Restaurant
Team Member | April 2024 – June 2025
-
Managed order processing, payment transactions, and service coordination for 200+ customers daily.
-
Reconciled cash registers with 99% accuracy, reducing discrepancies by 25%.
-
Streamlined seating and workflow processes, increasing capacity utilization by 20% during peak periods.
SBI Cards
Customer Service Executive | April 2023 – November 2023
-
Recommended credit and insurance products through needs-based analysis, achieving 30+ monthly conversions.
-
Surpassed sales quotas by 15% and earned quarterly Star Performer recognition.
-
Managed KYC validation for 250+ onboarding processes with 100% audit adherence.
HDFC Bank Ltd.
Customer Service Executive | November 2021 – December 2022
-
Advised clients on accounts, deposits, loans, and insurance, achieving 110% of monthly KPIs.
-
Processed documentation for account openings, completing 40+ applications monthly with 98% compliance.
-
Promoted digital banking adoption, increasing platform usage by 35%.
De Heus India Pvt. Ltd.
Sales Coordinator | November 2020 – November 2021
-
Generated performance reports and tracked pipeline metrics contributing to 25% quarterly revenue growth.
-
Maintained continuity for 150+ accounts with a 95% engagement rate through structured outreach.
-
Streamlined cross-functional communication, reducing client inquiry response time by 40%.
Certifications
Risk & Estate Planning
Canadian Institute of Financial Planning (CIFP)
Income Tax & Retirement Planning
Canadian Institute of Financial Planning (CIFP)
Canadian Securities Course (CSC)
Canadian Securities Institute
Projects
Financial Sales & Advisory Role-Play
RRSP / TFSA, Centennial College
Participant
Skills Used
- Client Discovery, Financial Needs Assessment, Registered Accounts Knowledge, Solution Presentation, Referral Frameworks
Key Roles
-
Conducted 10 simulated client discovery sessions covering registered account products, contribution limits, and tax rules.
-
Delivered solution presentations addressing 20+ client scenarios using needs assessment and referral frameworks.
Live Stock Market Trading Simulation
Class Project, Centennial College
Analyst
Skills Used
- Equity Trading Simulation, Order Execution, Portfolio Allocation, Risk Assessment, Trade Documentation
Key Roles
-
Executed 50+ simulated equity trades using market and limit orders.
-
Analyzed portfolio allocation across 15 securities using risk assessment metrics.
-
Documented trades and rationale to maintain accurate decision records.
